Terms of Service

Eva Christine’s Sweets

Welcome to Eva Christine’s Sweets. These Terms of Service govern your use of our website and services. By accessing our website, placing an order, requesting services, or submitting payment, you agree to be bound by the following terms.

1. General Information

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1.1 Website Access

You may access our website for personal, non-commercial use provided you comply with these Terms. You may not use the website for any unlawful purpose or in any manner that could damage, disable, or impair the functionality, security, or integrity of the site.

 

1.2 Eligibility

By using our website and services, you confirm that you are at least 18 years of age or have the consent of a legal guardian and that you are legally capable of entering into a binding agreement.

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2. Ordering & Payment

2.1 Order Process

To place an order, you must provide accurate and complete information including:

• dessert size and quantity

• flavor selections

• design details

• event date

• delivery or pickup information

• payment information

All orders are subject to availability, design feasibility, and formal acceptance by Eva Christine’s Sweets.

Submission of an order request does not constitute acceptance of the order.

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2.2 Pricing

Pricing varies based on size, complexity, customization, and design requirements. All prices are quoted in U.S. dollars.

Eva Christine’s Sweets reserves the right to adjust pricing prior to order confirmation.

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2.3 Payment Methods

Accepted payment methods may include:

• credit/debit cards via online invoice unless otherwise agreed upon

• By submitting payment, you authorize Eva Christine’s Sweets to charge the selected payment method for the total order amount.

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2.4 Order Acknowledgment

After submitting an order request, you may receive a communication acknowledging receipt. This acknowledgment does not guarantee acceptance or fulfillment of the order.

Eva Christine’s Sweets reserves the right to decline orders due to:

• scheduling limitations

• ingredient availability

• design feasibility

• operational capacity

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2.5 Reservation Retainer

A non-refundable reservation retainer is required to secure an event date and initiate design work.

Dates are not held without payment.

The retainer compensates Eva Christine’s Sweets for:

• reserving production capacity

• declining other commissions

• initiating design work

• committing ingredients and labor

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The retainer is non-refundable and non-transferable under all circumstances, including:

• cancellation

• postponement

• rescheduling

• venue change

• guest count reduction

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Date changes may be approved only at the discretion of Eva Christine’s Sweets and subject to availability.

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2.6 Final Payment

The remaining balance must be paid no later than fourteen (14) days prior to the event date.

Failure to remit payment by the deadline may result in order cancellation without notice, and all payments may be retained as liquidated damages.

Initiating a payment dispute or chargeback will be considered breach of these Terms and may result in legal action to recover damages, administrative costs, and attorney’s fees.

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3. Custom Orders & Artistic Design

3.1 Bespoke Design

All custom desserts are individually designed and handcrafted.

Inspiration images are used for reference only and exact replication is not guaranteed.

Eva Christine’s Sweets retains exclusive artistic discretion over final design execution.

Minor variations may occur due to:

• hand-crafted techniques

• seasonal ingredient availability

• structural requirements

• climate considerations

These variations are not considered design errors.

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3.2 Design Confirmation

Once final design, size, flavors, and decorative details are approved in writing, the order is considered confirmed.

After confirmation:

• the order becomes non-cancellable

• no design changes or substitutions may be permitted

• all payments become non-refundable

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3.3 Taste Disclaimer

Taste and texture perception are inherently subjective.

Eva Christine’s Sweets prepares desserts using proprietary recipes and professional baking standards.

Dissatisfaction based solely on personal taste preference, sweetness level, or texture perception does not constitute grounds for refunds, replacements, or disputes.

Optional paid tastings may be offered prior to booking.

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4. Cake Structure & Serving Standards

Standard cake tiers are constructed as four-layer tiers.

Typical tier height ranges from 8–10 inches, consisting of four cake layers with filling between layers.

Serving estimates are based on industry-standard portions of approximately 1” x 2” x 4”.

Proper serving requires tiers to be cut horizontally before vertical slicing.

Eva Christine’s Sweets is not responsible for perceived shortages resulting from:

• oversized slices

• improper cutting technique

• self-service by guests

• inaccurate guest counts

• venue or catering staff cutting errors

Final serving yield depends on proper portion control.

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5. Allergies & Dietary Restrictions

Clients must disclose any allergies or dietary restrictions prior to order confirmation.

Products are prepared in a kitchen where allergens may be present, including:

• milk

• eggs

• wheat

• soy

• peanuts

• tree nuts

Eva Christine’s Sweets does not guarantee allergen-free products and assumes no liability for allergic reactions.

Clients are responsible for informing guests of potential allergen exposure.

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6. Delivery & Pickup

6.1 Delivery

Delivery may be available to select areas and may include additional fees.

Delivery fees may vary based on:

• distance

• venue logistics

• access limitations

• stairs or elevators

• setup complexity

Eva Christine’s Sweets is not responsible for delays caused by traffic, weather, venue access issues, or other circumstances beyond reasonable control.

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6.2 Delivery Time

Delivery times are estimated windows and exact arrival times cannot be guaranteed.

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6.3 Pickup

Clients electing pickup must retrieve their order within the agreed time window.

Orders not collected within the scheduled window may be considered abandoned and refunds will not be issued.

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7. Transfer of Responsibility

7.1 Transfer of Liability

Once desserts are:

• delivered and set up, or

• picked up by the client or representative

all responsibility transfers to the client.

Eva Christine’s Sweets is not liable for damage occurring after transfer of possession.

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7.2 Display Table Responsibility

Clients must provide a stable, level, weight-bearing display surface.

Eva Christine’s Sweets is not responsible for damage caused by:

• unstable tables

• high-top or cocktail tables

• undersized cake stands

• stands not rated for dessert weight

• uneven flooring

Vendor reserves the right to refuse placement on unsafe surfaces.

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8. Environmental Conditions

Desserts are perishable and temperature sensitive.

Ideal display conditions are 68–72°F in a climate-controlled environment.

Eva Christine’s Sweets cannot guarantee performance when desserts are exposed to:

• outdoor heat

• humidity

• sunlight

• wind

• insects

• delayed refrigeration

Clients choosing outdoor or uncontrolled environments assume full environmental risk.

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9. Cake Care & Storage

Once desserts are received, clients are responsible for proper storage and handling.

Recommended care includes:

• keeping desserts in a cool environment

• avoiding direct sunlight

• transporting on flat surfaces

• refrigerating when required

Failure to follow proper storage procedures may compromise dessert quality.

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10. Returns, Refunds & Cancellations

10.1 Cancellation Policy

All cancellations must be submitted in writing.

• More than 60 days prior to event: payments refunded minus retainer

• 60 days or fewer prior to event: all payments non-refundable

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10.2 Refund Limitations

Refunds will not be issued for:

• change of mind

• event cancellation

• subjective taste dissatisfaction

• minor design variations

• damage after delivery or pickup

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10.3 Refund Consideration

Refunds may only be considered at the sole discretion of Eva Christine’s Sweets if:

• the order is not delivered due to vendor error

• a significant deviation from the approved design occurs due to baker error

• the product is inedible due to a verified preparation issue

All claims must be submitted within 24 hours of the event with photographic documentation.

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11. Intellectual Property

All website content including images, logos, designs, and text is the exclusive intellectual property of Eva Christine’s Sweets.

Unauthorized reproduction, copying, or distribution is prohibited.

Eva Christine’s Sweets reserves the right to photograph desserts and use images for:

• portfolio

• social media

• advertising

• publication

• marketing

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12. Limitation of Liability

To the maximum extent permitted by Georgia law, Eva Christine’s Sweets’ total liability shall not exceed the total amount paid by the client.

Eva Christine’s Sweets shall not be liable for:

• indirect damages

• incidental damages

• emotional distress

• reputational damages

• event disruption claims

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13. Force Majeure

Eva Christine’s Sweets shall not be liable for delays or failure to perform caused by circumstances beyond reasonable control, including but not limited to:

• severe weather

• natural disasters

• illness or accident

• transportation disruptions

• supply shortages

• governmental restrictions

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14. Privacy Policy

Eva Christine’s Sweets respects your privacy and protects personal information. Please refer to the website Privacy Policy for details on data collection and storage.

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15. Modifications to Terms

Eva Christine’s Sweets reserves the right to update or modify these Terms at any time. Changes become effective immediately upon posting on the website.

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16. Governing Law

These Terms are governed by the laws of the State of Georgia.

Any disputes shall first be attempted through good-faith mediation.

If unresolved, disputes may be resolved through binding arbitration in the State of Georgia.

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17. Acceptance of Terms

By accessing the Eva Christine’s Sweets website, placing an order, requesting services, or submitting payment toward an invoice, the Client acknowledges that they have read, understood, and agree to be legally bound by these Terms of Service.

Submission of any payment, including a reservation retainer, deposit, or full balance payment, constitutes acceptance of these Terms of Service in their entirety and forms a legally binding agreement between the Client and Eva Christine’s Sweets.

Clients are responsible for reviewing these Terms prior to submitting payment. If the Client does not agree to these Terms, they should not proceed with payment or booking services.

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18. Online Reviews, Public Commentary & Defamation Protection

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Eva Christine’s Sweets values honest feedback and encourages clients to share their experiences in a truthful and respectful manner.

Nothing in these Terms is intended to restrict a customer’s lawful right to share truthful opinions or factual experiences regarding services received.

However, the Client agrees that they will not publish, post, or distribute any statements about Eva Christine’s Sweets that are knowingly false, misleading, defamatory, harassing, or malicious, including but not limited to statements that intentionally misrepresent:

• the services provided

• the condition or quality of products

• the circumstances surrounding delivery or setup

• the contractual terms agreed upon

If Eva Christine’s Sweets reasonably believes that a published statement contains false or materially misleading claims, the business reserves the right to request correction or removal of the content.

In the event that demonstrably false or defamatory statements cause reputational harm, financial loss, or business disruption, Eva Christine’s Sweets reserves the right to pursue all remedies available under applicable law, including but not limited to:

• requests for removal or correction of the content

• recovery of financial damages

• recovery of attorney’s fees where permitted by law

Clients further acknowledge that Eva Christine’s Sweets may respond publicly to reviews or complaints when necessary to clarify factual circumstances, provided such responses remain consistent with applicable privacy and consumer protection laws.

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By submitting payment for this invoice, the Client acknowledges that they have read and agree to Eva Christine’s Sweets’ Terms of Service and policies, including all provisions regarding non-refundable retainers, cancellations, delivery, transfer of risk, limitation of liability, and dispute resolution. Payment constitutes acceptance of these terms and forms a binding agreement between the Client and Eva Christine’s Sweets.

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Contact Information

For questions regarding these Terms, please contact:

Email: Sweets@evachristinessweets.com
Phone: 404-692-7075